The Organizing Committee of the 18th FINA World Championships Gwangju 2019(hereafter Gwangju 2019) has established the following Terms and Conditions for the purchase, possession and use of Tickets to the 18th FINA World Championships Gwangju 2019.
Please read these Terms and Conditions carefully. Any person who purchases by ordering, purchasing, holding or using a Ticket you are certifying that you have read, understood and accepted these Terms and Conditions.
1.1 “Gwangju 2019” refers to the Organizing Committee of the 18th FINA World Championships Gwangju 2019. Gwangju 2019 is a legal entity established in the Republic of Korea to plan, promote and hold the 18th FINA World Championships Gwangju 2019.
1.2 “Gwangju 2019 Official Website,” www.gwangju2019.com, is the official internet site for the 18th FINA World Championships Gwangju 2019.
1.3 “Gwangju 2019 Ticketing Website,” https://tickets.gwangju2019.com, is the official internet site providing spectators with the ability to obtain information about the Ticketing program and providing eligible Persons with the opportunity to purchase tickets.
1.4 “Championships” refers to the 18th FINA World Championships Gwangju 2019.
1.5 “Championships Body” refers the Gwangju 2019. FINA, FINA Sponsors, Agency, KSF, Ministry of Culture, Sports and Tourism, Gwangju Metropolitan City, Yeosu City, Swimming NF of each country, or any other organizing committee for the Championships.
1.6 “Session” refers to an event or group of events at the Championships (including, without limitation, sport events, opening and closing ceremonies) for which tickets have been issued by Gwangju 2019.
1.7 “Venue” means any location under the control of Gwangju 2019, access to which requires a Ticket, and any adjacent areas that are under the control of Gwangju 2019.
1.8 “Personal Data” is information that identifies an individual and may include (but not necessarily limited to) individual’s name, address, telephone number, email address, date of birth, government identification numbers(resident registration number, passport number) and ticket purchase details.
1.9 “Person” refers to an individual, partnership, firm, corporation, association, trust, unincorporated association or any other legal person.
1.10 “Photographic Identification” refers to a valid photo identification document issued by an official government authority, providing the holder’s identity (original passport for non-residents of Korea, or other document in accordance with the legislation of the Republic of Korea for Korean residents).
1.11 “Terms and Conditions” refers to the terms and conditions set here.
1.12 “Stakeholder” means FINA, FINA sponsors, Gwangju 2019 sponsors, rights holding broadcasters, Republic of Korea government, Host City government and government-affiliated organizations.
1.13 “Ticket” is evidence of license issued by Gwangju 2019 which entitles the holder to admission to a Session, which may be a conventional printed ticket of admission, in mobile form or a print-at-home generated form.
1.14 “Ticket Purchaser” refers to the Person who has ordered and paid Gwangju 2019 or an ATR for one or more Tickets and will be registered in Gwangju 2019 and/or ATR’s records as the original purchaser of Tickets.
1.15 “Ticket Holder” refers to the Person who is in possession of a valid Ticket and for the avoidance of doubt, includes a Purchaser and/or any other Person who purchases, holds or uses a Ticket, regardless of nationality, and without any limitation as to the source used to acquire the Ticket.
1.16 “Authorized Ticket Sources” refers to all official sources authorized by Gwangju 2019 to sell or otherwise distribute Tickets, including the Online Authorized Ticket Sources, the On-site Authorized Ticket Sources, ATR websites or offices, or any other organization or entity expressly authorized by Gwangju 2019 to sell or otherwise distribute Tickets for the Championships. The complete list of Gwangju 2019 Authorized Ticket Sources can be found at https://tickets.gwangju2019.com
1.17 “Online Authorized Ticket Sources” refers to the official sources authorized by Gwangju 2019 to sell or otherwise distribute Tickets online, to be specific, (i) the Gwangju 2019 Ticketing Webite and (ii) Fan-to-Fan.
1.18 “On-site Authorized Ticket Sources” refers to the official sources authorized by Gwangju 2019 to sell or otherwise distribute Tickets offline, to be specific (i) the Main Ticket Center located in Gwangju Metropolitan City, (ii)the Ticket box offices established near the sports Venues, (iii) Ticket selling outlets established by Gwangju 2019 in the Republic of Korea.
1.19 “ATR” refers to “Authorized Ticket Reseller,” an entity appointed by Gwanju 2019 to act as an agent to promote, sell and distribute Tickets within the designated area.
1.20 “Fan-to-Fan” refers to the official Gwangju 2019 ticket resell program, a service provided by Gwangju 2019 at its official web portal, for the purpose of allowing ticket reselling transaction by Ticket Purchasers.
1.21 “Order” refers to an application or request to purchase Tickets made by a purchaser, encompassing those requests being processed and the ones already processed, regardless of whether the Purchaser has been successful or unsuccessful in purchasing the intended Tickets.
1.22 “Proof of Discount Eligibility” refers to a valid photo identity document issued by the Republic of Korea government, which proves provides discount eligibility.
1.23 “FINA” refers to the international federation that governs international competition in water sports.
1.24 “OC” refers the Organization Committee of the 18th FINA World Championships Gwangju 2019
1.25 “HMF” refers to the Korea Swimming Federation(Host Member Federation)
1.26 “NF” refers to the National Federation
1.27 “Commercial Affiliate” (CA) refers to any entity which has been granted commercial rights and opportunities in respect of the Championships, including FINA Partners and OC Sponsors.
2.1 All tickets are sold and issued are subject to these Terms and Conditions
2.2 By ordering, purchasing, holding, or using a Ticket, Ticket Purchasers or Ticket Holders agree to comply with these Terms and Conditions.
2.3 Ticket Purchasers and Tickets Holders are responsible for complying with these Terms and Conditions. Gwangju 2019 reserves the right to terminate the license granted by a Ticket purchased or obtained from or through other sources than the Authorized Ticket Sources.
2.4 A Ticket Purchaser must be at least fourteen (14) years of age at the time of purchase. A Ticket Purchaser eighteen (18) years of age must get an approval from his/her legal guardian when making an order and purchase. In the event that any other age restriction is defined by Korean laws, these Terms and Conditions will be amended pursuant to the procedure stipulated in clause 2.5.
2.5 In case of amendments to the Terms and Conditions, the changes need to be announced through the Gwangju 2019 Ticketing Website at least seven (7) days before the revision. Moreover, when the changes adversely affect consumers, Gwangju 2019 has to notify of such changes at least 30 days before the revision.
2.6 When purchasing tickets, the Ticket Purchaser agrees that they will make any associated Ticket Holders will be made fully aware of all the relevant rules and regulations regarding the Ticket Holder’s use of a Ticket to attend a Session at a competition or ceremony Venue. Specifically, the Ticket Purchaser agrees to bring attention of the Spectator Policy attached to the ticket to the Ticket Holders.
2.7 The prices of Tickets shall be fixed by Gwangju 2019. The criteria for purchase, cancellation, transfer, refund or seat allocation shall be defined by Gwangju 2019.
3.1 Residents of the Republic of Korea may only purchase Tickets directly from Authorized Ticket Sources of Gwangju 2019 or from authorized reseller(s) appointed by Gwangju 2019 to sell ticket packages within the Republic of Korea, should any authorized provider(s) be appointed.
3.2 Residents of all countries other than the Republic of Korea may only purchase Tickets from the ATR(s). List of ATRs is available at the Gwangju 2019 Ticketing Website. Residents of countries other than the Republic of Korea should comply with the policy of their relevant ATR. In this case, Ticket Purchasers and Resellers should follow the purchase procedures outlined in clause 3.1.
3.3 Gwangju 2019 Stakeholders and members of the Championships Body, may have a contractual rights to request and purchase tickets, as per the terms of their individual contract or charter.
3.4 A Purchase contract is concluded when a transaction confirmation from Gwangju 2019 has reached the Ticket Purchaser after payment. To be specific, Gwangju 2019 shall not distribute Tickets until the transaction confirmation has been sent to the Ticket Purchasers after payment. No communication from any third party other than Gwangju 2019 shall be deemed as official confirmation of the transaction, including text messages or any other information from the Ticket Purchaser’s bank or credit card company. Ticket Purchasers can immediately request an Order modification or cancellation when incorrect information has been found on the transaction confirmation. In this case, Gwangju 2019 will process the requests without delay.
3.5 Gwangju 2019 may at its sole discretion, refuse or cancel Ticket Orders: (i) made in breach of these Terms and Conditions and other purchase rules ad applicable law or (ii) made from anyone whom they believe plans to distribute or offer a Ticket for resale other than in accordance with these Terms and Conditions or (iii) made from anyone who they believe to have provided misleading or fraudulent information in the course of purchasing Tickets or (v) made from anyone who is under the age of fourteen. Even if in possession of approved Ticket Orders, the Tickets are invalid. Gwangju 2019 is under no obligation to unconditionally approve any Ticket Orders.
3.6 Gwangju 2019 may not be held liable if a Ticket Purchaser cannot receive tickets or the purchased Tickets become invalid due to the incorrect or fraudulent information entered by the Ticket Purchaser when submitting an Order or completing a purchase Ticket Purchasers are responsible for verifying the accuracy of their Ticket Order at the time the Order is submitted or the purchase is made. Mistakes cannot necessarily be rectified after the purchase is completed. If the Ticket Purchaser believes there has been a mistake, they must contact the Main Ticket Centers or the relevant customer service centers immediately.
3.7 Sales of Tickets by Gwangju 2019 will occur in various phases. Each sales phase will hve specific rules, which may also be specific to the category of Ticket Purchaser. When making an Order, the Ticket Purchaser agrees to abide by all the specific purchase. These purchase rules will be clearly outlined as part of the purchase process and will be described in details at the Gwangju 2019 Ticketing Website. Any attempt to circumvent or avoid adherence to the purchase rules may result in the order being rejected.
3.8 A Ticket Purchaser may also be restricted in applying for maximum number of tickets to Sessions. The maximum number of Sessions and Tickets to Sessions will be set out at the Gwangju 2019 Ticketing website.
3.9 Unless otherwise stipulated in these Terms and Conditions, once an Order has been submitted, it will not be possible for a Person to alter, amend, withdraw or cancel an Order subject to the rules of the particular sales phase, as described in clause 3.7.
3.10 Submitting an Order for Tickets does not guarantee the availability of the requested Tickets. The ability of Gwangju 2019 to satisfy Ticket Orders depends on the total demand and available inventory, and is subjected to the rules and requirements of the specific Ticket sales phase, as outlined in 3.7.
3.11 Starting from January 2019, Tickets may be purchased through On-site Authorized Ticket Sources. Tickets will be available offline starting on April 2019 at the official on-site Main Ticketing Center and at the entrance of each Venue starting July 12, 2019. On-site Authorized Ticket Source Order transaction will be complete once the Ticket Purchaser selects Session and number of Tickets.
3.12 The cancellation of on-line purchase by the Ticket Purchaser of an Order is possible within seven (7) days of the Ticket Purchaser receiving confirmation of transaction, pursuant of the Consumer Protection Act of Electronic Commerce. However, cancellation will not be accepted of an Order on and after July 1, 2019. Please note that the Ticket Purchaser shall be liable for the delivery fee incurred due to the cancellation. Additional refund policies respect thereto includes the following: returning actual Tickets to Gwangju 2019, cancellation/postponement due to natural disasters (torrential rain, hurricane, etc.), death, communicable disease and hospitalization of Purchaser of Ticket (attach medical /death certificate with refund application). If a Session is postponed and rescheduled, the Purchaser may view the rescheduled Session with the original Ticket.
3.13 Should a Person, regardless of country of residence, believe that Tickets for purchase are being offered that violates these Terms and Conditions, Person should immediately contact the Main Ticket Center or Customer Service Call Center.
4.1 As stated in clause 3.2 of the Terms and Conditions whereas Gwangju 2019 approved agency may promote ticket sales in a specific are or territory. Travel Agency approved as the designated dealer shall determine rules and procedures governing sales of tickets in designated area or territory. Travel agency has the authority to place limits on how many Tickets or Sessions a Ticket Purchaser may Order, determine the purchase, determine the limit Tickets, the number of Session Tickets to be Purchased, and determine the purchase, distribution and payment methods. In case of a discrepancy between the purchase terms and conditions placed by the Travel Agency and the Terms and Conditions set here, the latter shall prevail.
4.2 The Travel Agency, at its sole discretion, may refuse to sell Tickets to any person who attempts to circumvent or does not intend to adhere to any purchase rules or restrictions set forth. The Travel Agency is obligated to refuse the sale of Tickets to any person whom it believes plans to distribute or offer Ticket for resale other than in accordance with these Terms and Conditions.
4.3 Tickets issued by Gwangju 2019 with face value price denominated in Korean Won(KRW). Appointed Travel Agency will always conduct ticket sales in currency of designated territory, and will convert Ticket price from KRW to local currency using rates published by major banking institutions as approved by Gwangju 2019. Any or all bank/other charges incurred as a result of payment with credit card or currency conversion will be the sole responsibility of Ticket Purchaser.
4.4 The Travel Agency may charge a reasonable per-ticket handling charge over and above the value price of the Ticket. This fee may not be more than 20% of the face value price of the Ticket.
4.5 Should a Person, regardless of residence, believe tickets being offered on terms that violate the Terms and Conditions set here, Person should immediately contract relevant Travel Agency or Gwangju 2019.
5.1 The face value price of each Ticket shall be established by Gwangju 2019. All Ticket prices are denominated in Korean Won (KRW), and include any applicable tax, but excludes fees for booking, collection and delivery fees.
5.2 Gwangju 2019 may set special Ticket prices for Koreans with disabilities(class1-6), citizens 65 years and over, children and youth 18 years, persons honored with merit and distinguished service(including those who fought for May 18th Democratic Uprising). The specific criteria and discount rates can be found on the Gwangju 2019 Ticketing Website. Ticket Holders taking advantage of such discounted Ticket prices may be required, upon request by any official, employee, volunteer, or authorized partner or contractor of Gwangju 2019 or the Venue to provide Proof of Discount Eligibility. Failure to present Proof of Discount Eligibility represents a material breach of these Terms and Conditions. It may result in the cancellation of the Order or of the Tickets issued. In addition, the Ticket Holder may be refused admittance to the Venue, be asked to leave the Venue, or be required to pay the full adult price of the Ticket.
6.1 The act of Gwangju 2019 confirming an Order for Tickets, the Ticket Purchaser is authorizing Gwangju 2019 to collect payment for any Tickets which may be allocated to the Ticket Purchaser, inclusive of any applicable processing or delivery fees.
6.2 Payment methods for purchasing Tickets can be made by credit card, debit card, check card and cash (including bank transfer).
6.3 Full and timely payment for all Tickets and delivery fee (if applicable) are of essence and material obligation of Ticket Purchaser. The Ticket Purchaser has to make payment after submitting an Order using cards (credit, debit, check), cash or bank transfer. The Ticket Purchaser is solely responsible for ensuring that payment method is valid and that all required information is provided and confirmed, and Purchaser must have sufficient funds for duration of applicable sales phase until payment is collected by Gwangju 2019. If payment cannot be collected by due date, Gwangju 2019 reserves the right to refuse the associated Ticket Order.
6.4 Only cards (credit, debit, check) and bank transfer are acceptable for purchase at Online Authorized ticket Sources. For purchase at On-site Authorized Ticket Sources, cards (credit, debit, check) and cash are acceptable. Payment must be made in Korean Won in all circumstances.
6.5 For Tickets purchased prior to the Championships, Stakeholders, partners and members of the Championships Body, will make payment using payment method specified by their individual contractual agreement
7.1 For Ticket Purchasers from the Republic of Korea who choose the home delivery option, Tickets will be delivered to the delivery address provided by the Ticket Purchaser at the time of ordering Ticket. In cases where Ticket Purchaser choose to receive Tickets by mobile or at print-at-home format, the Tickets will be delivered through and/or pursuant to Gwangju 2019 Ticketing Website and will be activated before the Games.
7.2 Recipient signature may be required upon delivery of Tickets. Post Office Boxes (or similar) are not acceptable addresses for Ticket delivery.
7.3 For discounted Tickets, the Ticket Purchaser may collect the Tickets at the Main Ticket Center or Ticket Box Office. The Tickets may be delivered in person, delivered via mobile format or a print-at-home format depending on Ticket Purchaser preference.
7.4 Once in the possession of Ticket Purchaser, the Ticket Purchaser is solely responsible for safeguarding all Tickets. The Ticket Purchaser shall not be entitled to any compensation for lost, stolen, forgotten or damaged Tickets.
7.5 If Tickets to the relevant Session have not been received seven (7) days before the commencement of the said Session, it is the sole responsibility of the Ticket Purchaser to contact Gwangju 2019 (contract information can be obtained from the Gwangju 2019 Ticketing Website). Gwangju 2019 is not responsible for the Tickets not received due to Ticket Purchaser’s failure to contact Gwangju 2019.
7.6 If Gwangju 2019 fails to deliver Tickets without reason (i.e, incorrect address), Gwangju 2019 shall notify the Ticket Purchaser that the purchased Ticket may be collected at a designated place within a specified period by Gwangju 2019.
7.7 Gwangju 2019 is not responsible for the delivery of the Tickets purchased or obtained through any sources other than Gwangju 2019, including from Authorized Ticket Sources.
7.8 The ATRs, authorized by Gwangju 2019, assumes full responsibility for the delivery of Tickets purchased or obtained through them.
8.1 All Tickets remain the exclusive property of Gwangju 2019.
8.2 A Ticket is granted a revocable license to enter a Venue to attend a Session. A valid Ticket must be produced to gain admission to a Session or a Venue. Gwangju 2019 may revoke this license at any time if such Ticket Holders are not in compliance with these Terms and Conditions.
8.3 Ticket Holders may enter a Venue to attend Sessions and occupy space or seat at a Session. This may be specific, reserved seat or space or may be for general admission to designated spectator area in the Venue.
8.4 For Ticket Purchasers who purchased discounted Tickets, the presentation of proper Photographic Identification and a Proof of Discount Eligibility is mandatory when entering the Venue. Failure to produce proof of eligibility may result in Ticket Holder being required to pay the remaining portion of the full adult price of Ticket. Refusal to pay remainder may result in the refusal of admittance to the Venue of the Ticket Holder, who may also be asked to leave the Venue. In such cases, the Ticket Purchaser will not be eligible for a refund.
8.5 Ticket Holders have responsibility for all Tickets in their possession and are solely responsible for safeguarding all Tickets. Neither the Ticket Holder nor the Ticket Purchaser shall be entitled to any compensation for lost, stolen, forgotten or damaged Tickets. It may not be possible to issue duplicate Tickets. A Ticket Holder may be denied entry or asked to leave the Venue for removing any part of, altering, or defacing a Ticket.
8.6 In principle, if a Ticket Holder leaves a Venue for any reason other than an emergency evacuation, the Ticket Holder may not use the same Ticket to re-enter the Venue and the Ticket Holder agrees that Gwangju 2019 may void Ticket and resell unoccupied seat or space at the Session to another Ticket Purchaser.
In rare cases, re-entry may be permitted and a Ticket Holder who leaves a Venue may use the same Ticket to re-enter the Venue. The Ticket Holder may be requested to scan Ticket when leaving the Venue, and the same entry procedures will apply when re-entering. Information on possible re-entry will be detailed at the Gwangju 2019 Ticketing Website.
8.7 Ticket Holders must retain their Tickets at all times while attending the Session and the Ticket must be produced for inspection upon request by any authorized person, including any official, steward, police officer, volunteer or employee of Venue or Gwangju 2019. Failure to do so may result in the Ticket Holder being required to leave Venue.
8.8 A Ticket Holder may be required to show his or her Ticket upon exiting the Venue perimeter.
8.9 In cases where the Ticket Purchaser chooses the print-at-home format, the Ticket Purchaser agrees not to distribute or allow distribution of duplicate copies of such Tickets and any such duplicate copies will not be valid for entry to Venue. The Ticket Purchaser further acknowledges that any such attempt to distribute duplicate copies of pint-at-home Tickets shall be considered fundamental breach of these Terms and Conditions and may result in all purchased Tickets being considered void and not valid for entry to Venue. In such cases, the Ticket Purchaser shall not be entitled to any reimbursement for the cancelled Tickets.
8.10 Gwangju 2019 reserves the right to reassign a Ticket Holder to an alternative seat or space (as determined by Gwangju 2019 at its sole discretion) for any Venue or Session. Tickets can be reallocated in a lower price category, in which case necessary reimbursement will be conducted. Please note, multiple Tickets sitting ‘together’ might be changed to Tickets sitting ‘not together’ with no reimbursement. If a ticketed seat or space cannot be provided, the Ticket Purchaser may apply for a refund as outlined in these Terms and Conditions.
8.11 On the day of the Session, Ticket Holders will be entitled to use the shuttle bus services provided by Gwangju 2019 to transfer to and from the Venues. The shuttle service shall be provided free of charge.
8.12 Ticket Holders should allow sufficient time before the Session to travel to and access the Venue, considering travel time and time required for queuing and security screening prior to entering the Venue. A Ticket Holder arriving after the commencement of a Session may be required to wait for an appropriate break in the competition before being granted access to seat and in which case Ticket Holder must follow the instructions of the stadium ushers. No refunds shall be granted for late arrival to Venue to the Ticket Holder or the Ticket Purchaser.
9.1 Tickets may not be purchased or obtained from or through any sources other than from Authorized Ticket Sources. Gwangju 2019 is not responsible for Tickets from any sources other than from Authorized Ticket Sources. Tickets from other sources may not be re-issued and may be declared void and be sized or cancelled. Entry may also be denied when Ticket scanning system cannot scan the Ticket if the Ticket was acquired from other sources. In these cases, the Ticket Purchaser is not eligible for a refund.
9.2 Except as specified in clauses 9.3, 9.5 and 9.6, ticket must not be sold nor advertised for sale whether on the internet, newspapers or elsewhere.
9.3 Ticket Purchasers can resell their Tickets at face value only at sites authorized and designated by Gwangju 2019.
9.4 Stakeholders and the partners and members of the Championships Body may distribute the Tickets at no cost to its employees, officially invited guests or other persons in a manner authorized by Gwangju 2019.
9.5 Tickets may not be transferred to any Person who pays or agrees to pay for some other goods or services, such as a hospitality package or accommodation, unless authorized by Gwangju 2019. A Ticket may not be offered as part of package of goods and services, including hospitality packages) contrary to this clause 9.5 shall be void, and may be seized or cancelled without refund or entry to a session.
9.6 Tickets may not be used for advertising, promotion, auctions, fundraising or marketing purposes (including in competitions, contests and sweepstakes) without prior written consent from Gwangju 2019. Tickets used for advertising, promotion, auctions, fundraising or marketing purposes without the authorization of Gwangju 2019 (including competitions, contests and sweepstakes) shall be void, and may be seized or cancelled without refund or entry to a Session.
10.1 Any Ticket reasonably believed to have been obtained in breach of these Terms and Conditions shall be void and all rights conferred or evidenced by such Ticket shall be null and void. In such a case, the Ticket Purchaser will not be eligible for a refund.
10.2 Any Person seeking to use a Ticket reasonably believed to have been obtained in breach of these Terms and Conditions in order to gain entry to or remain at a Session may be considered to be a trespasser and may be liable to be ejected and liable to legal action.
11.1 Gwangju 2019 applies codes such as special characters, special characters, passwords, etc., to prevent any tampering of admission Ticket.
11.2 Tickets for ceremonies and Sessions viewing authorized by Gwangju 2019 are classified as marketable securities, and anyone who forges or alter tickets without the approval of Gwangju 2019 may be punished under the Korean Penal Code.
11.3 Any person that sells Ticket to another individual at a premium price that is higher than the Ticket price approved by Gwangju 2019, may be punished for violating the Punishment of Minor Offenses Act.
11.4 Gwangju OC may be asked to cooperate with law enforcement agencies in order to prevent forgery, alteration and scalping of Tickets
12.1 Ticket Holders acknowledge that Sessions may be delayed, or postponed. Gwangju 2019 will use reasonable efforts to communicate such delays or postponements to Ticket Purchasers. It is the Ticket Purchaser’s responsibility to communicate such information to the Ticket Holder. As soon as Gwangju 2019 becomes aware of a Session being delayed, interrupted, rescheduled or postponed, Gwangju 2019 will promptly post relevant information on the Gwangju 2019 Official Website. The official competition schedule is posted only on the Gwangju 2019 Official Website. No other websites contain the official competition schedule including dates, times, and country/team draws. Gwangju 2019 is not responsible for any other website data or country/team listings. It is the responsibility of a Ticket Holder to check whether any change has been made to the Session schedule. Gwangju 2019 does not guarantee that Ticket Holders will be informed of such delay, or postponement before the date of the Session concerned.
12.2 If a scheduled Session time is delayed but the Session is completed on the same calendar day, Ticket Holder with Tickets for the delayed Session shall not be eligible for a refund. There will be no exchanges of Tickets for another Session.
12.3 If a Session commences as schedules and is interrupted after it begins, and Gwangju 2019 determines that it was substantially completed, neither the Ticket Purchaser nor the Ticket Holder of the interrupted Session shall be eligible for a refund. Please note, it is not possible to exchange the Tickets for another Session
12.4 If a Session commences as scheduled but is interrupted and Gwangju 2019 determines that the Session was not substantially completed, and the Session is rescheduled to take place as a new Session (i.e. separate from an existing, scheduled Session), the Ticket Holder may retain original Ticket for admission to the rescheduled Session. Neither the Ticket Purchaser nor the Ticket Holder for the rescheduled Session shall be eligible for a refund. Please note, it is not possible to exchange the Ticket for another Session.
12.5 If a Session commences as scheduled but is interrupted and Gwangju 2019 determines that the Session was not substantially completed; and the Session is rescheduled as part of an existing Session (i.e. does not take place as a new Session), the Purchaser may apply for a refund as outlined in these Terms and Conditions. However, it is not possible to exchange the Tickets for another Session.
12.6 If a Session is cancelled (and not rescheduled), Gwangju 2019 will use reasonable efforts to communicate such cancellation in advance to Ticket Purchasers. It is the Ticket Purchaser’s responsibility to communicate such information to the Ticket Holder. Once Gwangju 2019 is notified of Session being cancelled, Gwangju 2019 will promptly post relevant information on the Gwangju 2019 Official Website. It is the responsibility of the Ticket Holder to ascertain the cancellation of a Session. Gwangju 2019 does not guarantee that Ticket Holders will be informed of such cancellation before the date of the Session concerned.
12.7 If a Session is cancelled (without notification), the Ticket Purchaser may apply for a refund as outlined in these Terms and Conditions.
12.8 Should Ticket Purchaser be entitled to a refund due to cancellation or postponement, under the conditions defined in these Terms and Conditions, they may apply for a refund according to provisions of clause 14 of these Terms and Conditions.
12.9 Except in rare cases specified in these Terms and Conditions, Gwangju 2019 is not responsible for the losses incurred by the Ticket Purchaser due to a Session being interrupted, rescheduled or cancelled.
13.1 Ticket Purchaser may request a refund if Session was cancelled due to natural disaster, weather deterioration and by submitting a medical certificate if Ticket Purchaser was not able to view Session due to accident, sickness, infectious disease or death. There will be no on-site refunds as all refunds will be batched processed at the end of the Championships.
13.2 There will be no on-site refunds, including at the Ticket Box Offices or the Main Ticket Centers.
13.3 All refund requests will be processed by Gwangju 2019 or the ATR depending on from whom the original Ticket were purchased. If entitled to a refund from an ATR, the Ticket Purchaser must contact the ATR from whom the original Tickets were purchased and follow their refund procedures.
13.4 If entitled to a refund for a Ticket directly bought through Gwangju 2019, Ticket Purchasers are solely responsible for recovering the Tickets from Ticket Holders and completing all the procedures described at the Gwangju 2019 Ticketing Website, including returning the original Tickets to Gwangju 2019. Gwangju 2019 shall endeavor to process all refunds in a prompt manner but the Ticket Purchaser must be aware that the completion of the refund process depends on the payment method chosen.
13.5 Refund should be made to the Ticket Purchaser, not to the Ticket Holder. A Person who wishes to be refunded must prove that he/she is the Ticket Purchaser by submitting to Gwangju 2019 the original Tickets and information of the credit card used for the payment or purchase receipts and any other necessary documents of proof.
13.6 Refunds will be made for the face value of the Ticket and there will be no refund of any applicable delivery fee or other incurred fees. Cancelled Tickets cannot be exchanged for the Tickets of other Sessions.
15.1 All Ticket Holders should strictly abide by the Spectator Policy attached to these Terms and Conditions. Ticket Holders are solely responsible for own safety, for the safety and movement of any accompanying children and for the safety of Ticket Holder(and companion) personal property.
15.2 Personal arrangements including travel, accommodation or hospitality relating to attendance at the Session which have been arranged by a Ticket Purchaser or Ticket Holder are at the Ticket Purchaser’s or Ticket Holder’s own risk.
15.3 Neither Gwangju 2019, any Venue owner, any member of the Championships Body nor other Persons involved in the organization of the Championships accept any responsibility for any loss, theft or damages of a Ticket Holder’s personal property. Ticket Holder will release Gwangju 2019, Venue owners, any member of the Championships Body and other Persons involved in the organization of the Championships from any liability for the loss or damage to personal property they may suffer in relation to his or her attendance at the Venue.
15.4 Neither Gwangju 2019, any Venue owner, any member of the Championships Body nor any other Persons involved in the organization of the Championships shall be liable for any failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure or by the acts of third parties.
15.5 Except as required by law, neither Gwangju 2019, any member of the Championships Body nor any other Persons involved in the organization of the Championships shall have any further liability to a Ticket Holder beyond the face value of the Ticket purchased (plus the relevant Ticket delivery fee if the Tickets have not yet been dispatched). Neither Gwangju 2019, any Venue owner nor any Championships Body shall be responsible to the Ticket Purchaser, or Ticket Holder for any indict losses or damages including, but not limited to, punitive damages, loss of enjoyment, goodwill or profit and/or travel accommodation expenses.
16.1 Any information requested relating to Tickets should be addressed to the relevant customer service center, the contact details of which can be found at the Gwagnju 2019 Official Website (www.gwangju2019.com) or from the Authorized Ticket Source from whom the Tickets were obtained.
16.2 If Gwangju 2019 delays or fails to enforce any of these Terms and Conditions, or other Authorized Ticket Sources fail to enforce any of these Terms and Conditions on behalf of Gwangju 2019, it shall not mean that Gwangju 2019 has waived its rights to do so at any subsequent time.
16.3 These Terms and Conditions constitute contractual purchase agreements between the Ticket Purchaser and Gwanjgu 2019. No party shall have any claim or rectify any statement, representation, warranty or undertaking, made by or on behalf of any other party in relation to the above cited agreements, which is not already set out in these agreements.
16.4 These Terms and Conditions have been drafted in Korean and translated to English. Translations of these Terms and Conditions to other languages may be made by Authorized Ticket Sources. In the event of any discrepancy between the Korean and a translated version of these Terms and Conditions, the Korean version shall prevail.
16.5 These Terms and Conditions are governed by the Law of the Republic of Korea. The Gwanjgu District Court shall be the Court of the First Instance for any disputes arising out of any transactions with Gwangju 2019.
1.1 Subject to the restrictions stipulated in the prohibited and restricted times below, baby strollers may be restricted from being taken into the competition Venue, and should be requested to be stored in a stroller storage room provided by Gwangju 2019. Spectators needing wheelchairs can attend competition with wheelchairs.
1.2 Gwangju 2019 has the exclusive right to determine what objects may be brought into a Venue by Ticket Holder. Gwangju 2018 will not store confiscated and/or unauthorized items at a Venue and Ticket Holder will have no right for the item to be returned.
All spectators, including Ticket Holders, are prohibited from transporting into a Venue any of the following items. Any spectator or Ticket Holder found to be in possession of any of the below items will have the items seized (with no right to have the items returned), shall be removed from Venue, and may be subject to arrest and/or prosecution by the relevant authorities. The list below represents a summary of prohibited items and is subject to change at the discretion of Gwangju 2019. An updated, detailed list of prohibited items can be found at the Gwangju 2019 Ticketing Website.
All spectators, including Ticket Holders, are allowed to bring into the Venues the following items in a restricted manner. Any spectator or Ticket Holder who is found to be in possession in violation of the restriction below will have the items seized (with no right to have the items returned), shall be removed from Venue and may be subject to arrest and/or prosecution by the relevant authorities. The list below represents a summary of restricted items and is subject to change at the discretion of Gwangju 2019. An updated, detailed list of restricted items can be found at the Gwangju 2019 Ticketing Website.
4.1 Gwangju 2019 may conduct security searches at Sessions
4.2 A Ticket Holder who rejects a security search or refuses to comply with rules and security notices published by Gwangju 2019 will be required immediately to leave Veue, without refund to the Ticket Holder or Ticket Purchaser
5.1 Ticket Holders agree that the event for which Tickets have been purchased is public and that their appearance and actions inside and the perimeter of the Venue where the event occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at the event.
5.2 Ticket Holders agree to being photographed, filmed, identified and/or otherwise recorded by Gwangju 2019, FINA or third parties authorized by them, who, without payment, have the right to use any such photographs, films or recordings during and after the Gwangju 2019 Championships, for the maximum duration permitted under the applicable laws, in any content format and through any media or technology whether now existing or created in the future and whether such use is commercial or non-commercials.
5.3 Ticket Holders may capture or record still and moving images and sounds of the athletes and events within Venue and Ticket Holder agree that Gwangju 2019 and FINA shall be the sole owner of any intellectual property rights(including copyright) in such content without further authorization from, or compensation to, the Ticket Holder, or anyone acting on Holder behalf and hereby assign any rights Ticket Holder may have in respect of such content to Gwangju 2019 and FINA, including without limitation the right to make derivative works, waiving all moral rights of the same.
5.4 Pursuant to the above, FINA hereby grants to Ticket Holders with a limited and revocable license to use the still and moving images and sounds taken or recorded within Venues provided that such use is personal, private, non-commercial and non-promotional. Notwithstanding the foregoing, Ticket Holders shall not transmit such content over the internet, radio, television or any other media now known or hereafter invented, any moving images and sounds of the athletes and events taking place within the Venues (with such prohibition including without limitation, not posting such content on social media platforms), without FINA’s prior consent.
5.5 Ticket Holders are prohibited from using any electronic or communication device for the purpose of continually collecting, disseminating, transmitting or publishing any scores, statistics or other event data or information from events taking place within the Venues for any commercial, betting or gambling purposes.
5.6 In order to protect the privacy of residents in Host City, it is prohibited to take photographs within the “Photography Prohibited Area” or other designated photograph prohibited area as established by FINA or Gwangju 2019.